How does FansWiFi platform work?

FansWiFi platform enhances customer engagement by leveraging WiFi connectivity. Users authenticate via a captive portal, enabling personalized notifications and targeted offers. The platform collects data for analysis, optimizing marketing strategies. Integration with loyalty programs incentivizes repeat visits. FansWiFi provides technical support and project management for seamless implementation.

What are the benefits of using FansWiFI social WiFi marketing platform?

Benefits include increased customer engagement, targeted marketing campaigns, data collection for improved customer insights, and the ability to track the performance of WiFi marketing efforts.

Can the platform track user behavior and demographic information?

Yes, the platform can track user behavior and demographic segmentation based on collected data, enabling businesses to target specific customer groups with tailored marketing messages.

Is the login process user-friendly?

Yes, the login process is designed to be user-friendly, with options to log in using social media credentials or a simple form.

Can the platform be customized to match our brand?

Yes, the platform offers customization options to match your brand's logo, color scheme, and messaging for a cohesive user experience.

How can the platform help with email marketing campaigns?

The platform enables targeted email marketing campaigns by collecting customer contact information through the login process.

Does the platform support multi-location businesses?

Yes, FansWiFi's platform is designed to cater to multi-location businesses, including those with overseas locations. allowing for consistent branding and centralized management of WiFi marketing campaigns.

Is the data collected through the platform secure?

Yes, the platform prioritizes data security and employs encryption protocols to protect customer data.

Can the platform be used in compliance with data privacy regulations?

Yes, the platform is compliant with regulations such as GDPR and CCPA, ensuring data privacy and protection.

Can the platform integrate with social media platforms?

The platform can integrate with various social media platforms, enabling businesses to leverage social media data for marketing campaigns.

Can the platform help increase customer loyalty?

Yes, by providing a personalized and engaging WiFi experience, the platform can help foster customer loyalty.

Can the platform support various languages?

Yes, the platform can be configured to support multiple languages, accommodating diverse customer bases.

How easy is it to set up the platform?

The platform is designed to be user-friendly and easy to set up with step-by-step instructions and support resources. (Support Centre)

Can the platform capture customer feedback?

Yes, the platform can be set up to capture customer feedback through surveys or review prompts during the login process.

Does the platform offer social media sharing capabilities?

Yes, the platform can be set up to encourage users to share their experiences on social media, expanding the brand's reach.

How long does it take to implement the platform?

The implementation timeline depends on various factors, but the platform is designed for a quick and smooth setup process.

Can the platform help gather customer insights for market research?

Yes, FansWiFi's platform is compatible with a variety of WiFi access points and routers, although compatibility may vary depending on the router model. Different router models or brands may have different features, and there is a possibility that certain features may not be supported.

 Does FansWiFi support Wi-Fi 6 or Wi-Fi 7? 

Yes, as long as the WiFi AP support WiFI 6 or WiFi 7, FansWiFi Captive Portal do works well with all those technology.

How can we add the FansWiFi to the client’s existing Wi-Fi? What requirements does it have?

Method 1: Directly setup on supported WiFi APs and Controller according to our setup guide (No Extra Hardware Needed)https://support.fanswifi.com/hotspot-setup-guideMethod 2: Setup a WiFi Gateway with FansWiFi support (Extra Hardware is needed)

Are there any specific hardware requirements?

Currently, we support the Hardware and Product family of support brands listed in this setup guide. For other hardware not included in this list, please contact us.https://support.fanswifi.com/hotspot-setup-guide

Are all features included? If not, what would be additional?

Please see attached:Pricing & Plan

How could they gather all data and keep it in their own data center?

Use our API integration to extract the data to their Database or CRM in their own data center.

Which social media platforms are compatible with our WiFi marketing services?

Our WiFi marketing services support a diverse array of social media platforms, including well-known ones like Facebook, Instagram, WeChat, and Line. Additionally, we offer options for email access, e-registration, and one-time login to enhance user connectivity.

What file formats do we support for our captive portal cover photo image and icon?

FansWiFi supports a variety of file formats for the captive portal cover photo image and icon. You can use PNG, JPEG, and GIF for the cover photo image. This flexibility allows you to create engaging and dynamic visuals for your captive portal.

Can Terms and Conditions be adjusted accordingly?

We provide a default version of our Terms and Conditions, and our clients have the flexibility to customise and tailor them to align with their specific requirements.

Can I track and analyse customer data using FansWiFi's Captive Portal?

Yes, FansWiFi's Captive Portal includes analytics and reporting features that allow you to track and analyse customer data. By capturing information such as email addresses, social media profiles, and user demographics, you can gain insights into your customer base and their behaviours. FansWiFi's platform provides analytics tools that enable you to measure metrics like user engagement, visit frequency, duration of sessions, and popular login methods. This data can help you make informed marketing decisions, optimise your campaigns, and tailor your offerings to better meet the needs and preferences of your customers.

How secure is the data collected through FansWiFi's Captive Portal?

Protecting your customers' data is our top priority. FansWiFi's Captive Portal employs industry-standard security measures to ensure the confidentiality and integrity of the collected data. We utilise encryption protocols to encrypt both stored data and data in transit, providing an added layer of protection. By following best practices and complying with applicable data protection regulations, we ensure that your customer's data is handled responsibly, securely, and with the utmost care.

Can I customise the appearance of the Captive Portal to match my brand?

Absolutely! FansWiFi's Captive Portal allows you to fully customise its appearance, including logo placement, cover page image, company information, and terms & conditions. This helps you maintain a consistent brand experience for your customers while they connect to your WiFi network.

Can the appearance of the WiFi marketing captive portal be customised to align with my brand?

Absolutely! Our WiFi marketing captive portal offers extensive customisation options, allowing you to personalise the logo placement, cover page image, company information, and terms & conditions. This ensures a consistent brand experience for your customers during the WiFi network connection process.

Does the WiFi marketing platform offer real-time reporting for immediate campaign performance insights?

Yes, our platform provides real-time reporting, giving you immediate insights into the performance of your WiFi marketing campaigns and allowing for quick adjustments and optimisations.

Is it possible to integrate loyalty programs with the WiFi marketing platform?

Absolutely! Our WiFi marketing platform supports the integration of loyalty programs, allowing you to reward customers for their engagement and build long-term relationships.

Can I customise the login process to collect specific customer information that aligns with my marketing goals?

Yes, our WiFi marketing solution allows you to tailor the login process, enabling the collection of specific customer information that aligns with your marketing objectives and strategies.

What type of data is collected when visitors login using their social media accounts?

The type of data collected will depend on the login method that is integrated into your captive portal.

What customer data can I collect when users access WiFi via Facebook Login? 

When customers login through Facebook, our platform collects the following information: Facebook profile ID, name, gender, birthday, age, and verified email address. Following the login process, you can encourage visitors to follow or like your Facebook page.

What customer data can I collect when users access WiFi via Instagram Login?

When customers login through Instagram, our platform collects the following information: Instagram profile ID, name, gender, birthday, age, and verified email address. Following the login process, you can encourage visitors to follow your instagram account.

What customer data can I collect when users access WiFi via LINE Login?

When customers login through LINE, our platform collects the following information: Line open ID, name, gender, and email address. Following the login process, you can encourage visitors to add your business’ LINE@ account as friends for future communication.

What customer data can I collect when users access WiFi via WhatsApp Login?

When customers login through WhatsApp, our platform collects their phone number. Following the login process, you can encourage visitors to follow your business account and send direct marketing messages.

What customer data can I collect when users access WiFi via WeChat Login?

When customers login through WeChat, our platform collects the following information: WeChat Open ID, name and gender. As part of the login process, you can prompt visitors to follow your business's official social media account, allowing you to leverage this direct marketing channel.

How can I customize the WiFi service with my business branding?

You can easily customize the WiFi service with your business name, logo, color schemes, and branding elements. This helps strengthen your brand identity and recognition. By offering a branded WiFi experience, you can build trust and recognition among your customers, leading to increased brand recall and customer loyalty.

Can I tailor the WiFi service to match my branding and customer preferences?

Yes, you have the flexibility to tailor the look and feel of the WiFi service to align with your branding guidelines and customer preferences. You can personalize the WiFi user interface, create a seamless and cohesive experience that resonates with your target audience, and customize the WiFi service to meet specific customer preferences such as language, location-based offers, or personalized greetings.

Is the WiFi service scalable and adaptable to my evolving business needs?

Absolutely! Our WiFi service is designed to scale and adapt to your evolving business needs while retaining your brand identity. You can integrate it with your existing systems such as CRM or email marketing automation tools for enhanced efficiency. Additionally, you can choose from existing templates and easily edit them to fit your specific business requirements. Managing and scaling user accounts and permissions is also made simple, allowing you to accommodate your organization's growth and organizational structure.

How can I achieve rapid business growth at minimal costs using your solutions?

Our solutions enable you to achieve rapid business growth at minimal costs. By leveraging our platform, you can avoid the costs associated with developing your own infrastructure. You can streamline operations and reduce overhead costs by leveraging our expertise and infrastructure. Furthermore, our solutions allow you to deploy and launch campaigns rapidly, minimizing time-to-market and capitalizing on opportunities swiftly, helping you grow your business revenue efficiently.

What type of analytics and reporting features are available?

The platform provides real-time analytics and reporting features such as “Campaign Ads” offering insights into customer engagement, conversion rates, and campaign performance.

Can the platform provide real-time user data?

Yes, the platform provides real-time user data, allowing businesses to track and analyze customer behavior on the spot.

What type of engagement metrics can be tracked on the platform?

Engagement metrics such as session duration, repeat visits, and click-through rates can be tracked on the platform.

Can the platform collect customer email addresses?

Yes, the platform can collect customer email addresses, enabling businesses to build their email marketing lists.

Can the platform track the effectiveness of targeted campaigns?

Yes, the platform provides analytics and reporting features that allow businesses to track the effectiveness of targeted campaigns.

Can I consolidate campaign management across brands into a single hub?

Absolutely! Our analytics dashboard provides you with comprehensive control over your marketing campaigns across multiple brands. You can leverage the extensive metrics and analytical data to effectively manage and optimize your campaigns.

Can I schedule marketing messages for timely delivery?

Yes. Our solution allows you to streamline your campaign management process with powerful scheduling and automation features, driving increased efficiency. For instance, you can set schedules for campaign activation and deactivation, as well as automate campaign delivery based on predefined triggers or conditions.

Can I customized and manage reports to get the insights I need?

Our solution allows you to export customized data reports, providing comprehensive insights into user behavior and preferences to support your marketing decisions. You can select the specific data points you need, tailoring the reports to your unique requirements.

Can I set a desired date range to explore user patterns?

Absolutely! Our dashboard enables you to select a desired date range for the login records to gain further insight into user behavior.

What type of data can I collect and compile on the analytics dashboard?

With our analytics dashboard, you can collect a wealth of valuable data, such as contact information, demographics, new user acquisition, location insights, peak visitation days, visit frequency, and many more.

In what format can I export the data from the platform?

You can export your customer data in the form of an Excel spreadsheet or CSV file through our data analytics dashboard.

Can the platform be used for targeted promotions and offers?

Yes, the platform allows for targeted promotions and offers, helping businesses drive sales and customer engagement.

Can the platform be used to conduct customer surveys?

Yes, the platform can be configured to include surveys or questionnaires during the login process to collect customer feedback.

How can FansWiFi help with cross-marketing?

FansWiFi allows businesses to leverage their customer WiFi data to launch targeted cross-marketing campaigns. By understanding customer behavior and preferences through WiFi analytics, businesses can create personalized incentives and offers to drive repeat visits and boost sales.

What types of cross-marketing campaigns can I run with FansWiFi?

FansWiFi enables businesses to run a variety of cross-marketing campaigns, such as:
- Promoting complementary products or services to customers based on their purchase history and interests
- Offering limited-time discounts or loyalty rewards to encourage customers to try new offerings
- Retargeting customers who have previously engaged with the business through email, social media, or other channels
- Advertising related businesses or other businesses on your campaign sites to help promote their offerings as well.

How can FansWiFi integrate with my loyalty program?

FansWiFi's CRM platform allows businesses to seamlessly integrate customer data from the WiFi marketing solution into their existing loyalty programs. This enables businesses to offer personalized rewards, incentives, and experiences to loyal customers based on their engagement and purchase behavior.

What loyalty program features does FansWiFi support?

FansWiFi supports a range of loyalty program features, including:
- Automatic enrollment of new customers through the WiFi sign-in process
- Customizable reward structures and point systems
- Targeted offers and promotions for loyal customersIntegration with customer databases and CRM systems

What type of loyalty programs can I use on the platform?

Our solution offers a range of flexible loyalty programs to drive customer engagement and retention. This includes digital stamps and point-based cards that your customers can use to earn rewards. Customers can collect loyalty points and stamps by engaging with your dynamic digital content.

What kinds of member experiences and benefits can I provide using the loyalty program?

Our loyalty program offers exclusive benefits and rewards, providing a sense of recognition and exclusivity to loyal customers. For instance, you can provide VIP perks such as priority access to special events and personalized services to foster stronger brand connections.

Can I incorporate my own design elements into the loyalty program interface?

Absolutely! Our loyalty program solution allows you to seamlessly integrate your branding and visual identity. You can fully customize the interface with your own colors, logo, layout, and imagery to ensure a consistent and recognizable experience for your customers.

How does the loyalty program unify online and offline experiences?

Our loyalty program seamlessly connects online and offline experiences by unifying the rewards system across all customer touch points. Customers can earn loyalty points and redeem rewards through a variety of interactions, whether they're engaging with your digital channels or making in-store purchases.

How does FansWiFi integrate with my CRM system?

FansWiFi's CRM platform allows businesses to easily sync customer data collected through the WiFi marketing solution with their existing CRM systems. This enables businesses to gain a more comprehensive understanding of their customers and leverage that data to improve marketing, sales, and customer service efforts.

What type of customer data can I access through the FansWiFi CRM integration?

FansWiFi collects a variety of customer data that can be integrated into your CRM system, including:
- Contact information (email, phone, social media profiles)
-Demographic data (age, gender, location)
- Behavioral data (visit frequency, dwell time, content engagement)
- Purchase history and preferences

What customer engagement tools can I utilize to create effective campaigns?

You can leverage the CRM integration to segment customers and craft highly personalized campaigns. The effectiveness of these targeted campaigns can be further enhanced by utilizing a diverse toolkit, including email marketing, social media posts, ads, and push notifications.

What kinds of other systems can be synchronized with FansWiFi’s CRM?

You can seamlessly integrate FansWiFI’s CRM with WiFi network management, POS systems, and social media accounts. By leveraging multiple systems, you can enhance customer insights and engagement.

How can I simplify data management using the platform?

Our CRM system allows you to store all customer data in one location for streamlined management and target marketing. Once the data is consolidated, you can gain a comprehensive view of customer profiles, including names, emails, and relevant information. In this process, you can eliminate manual entry of data into multiple systems, simplifying data management.

What benefits can I gain from real-time customer insights provided by FansWiFi?

FansWiFi's real-time customer insights enable data-driven decision-making and personalized engagement. You can capture real-time data on customer engagement times, locations, devices, and interests. This helps you gain valuable insights into customer behavior and preferences, which can be used to inform marketing strategies and optimize customer engagement.

How does FansWiFi facilitate seamless data integration?

FansWiFi allows you to seamlessly import data into your CRM and systems, consolidating customer information for analysis and personalized experiences. You can utilize FansWiFi's secure, RESTful API for lightweight and efficient data transmission. By combining WiFi data with existing customer profiles, you can enhance customer segmentation and targeting. This integrated data can be leveraged for personalized experiences and targeted marketing campaigns.

Can FansWiFi help streamline operations and automate tasks?

Yes, FansWiFi's API enables you to automate routine tasks and streamline operations, freeing up resources for enhanced customer experiences. You can automate venue and hardware provisioning for operational efficiency. Additionally, you can set up triggers based on customer behavior to send personalized messages and offers. By improving overall operational efficiency, you can prioritize exceptional customer experiences.

Can I integrate FansWiFi with email marketing platforms?

Absolutely! FansWiFi's API can be seamlessly integrated with popular email marketing platforms to expand reach and boost customer engagement effortlessly. You can sync data seamlessly with email marketing tools like MailChimp through FansWiFi's API. This ensures consistent customer information across systems with automatic updates. By integrating FansWiFi with email marketing platforms, you can elevate email campaign effectiveness and boost customer engagement.